Court Executive: “My Problem Became Their Problem”

RevolutionaryText recently sat down with a court executive to talk about her experience with RevoText more than a year after its installation. Perpetually a problem prior to RevoText’s arrival was locating court reporters, a problem that has evaporated with RevoText. “My problem became their problem,” said the executive. 

What should court systems know about RevoText’s product that might not be obvious to the uninitiated?

“Probably the piece that’s most impressive is there is a pool of court reporters—it’s not just a single court reporter—and an entirely team for transcript production. So the transcript turn-around time is really fast. I think that’s valuable for others to know.”

Talk about RevoText’s installation and integration process? How’d it go? What kinds of surprises were there, either good or bad?

“Once we established who was going to do what, RevoText or the court, then it was smooth. The people who installed the equipment were great and we worked closely with Gregg (Poss) from RevoText and the two teams worked together great, including from a troubleshooting perspective. They ran tests and there were no surprises. They worked very complementarily of each other.”

What types of unexpected benefits have there been with RevoText engaged?

“Something I hadn’t considered beforehand was that RevoText was going to enable us to fulfill an ADA request by allowing us to supply real time. We were able to hold the magistrate-level proceedings, which was where we had a person who had the ADA request, in the courtroom that RevoText serves and let that person receive proceedings using an iPad. That was an unexpected benefit.”

“But, really, what I like and what makes the system so great is that we always have access to a court reporter. Even the best in-person court reporter goes on vacation or has an illness once in a while and then we’d have to scramble to find another court reporter. That challenge doesn’t exist anymore for the courtroom where we have RevoText. RevoText takes care of it. My problem became their problem.”

What type of concerns were there about RevoText going in? And how, if at all, have those concerns been addressed?

“Internet connectivity was our biggest concern. I was concerned whether or not the connection would be good and I had this idea in my head that we‘d randomly lose the court reporter. That hasn’t been the case at all. We had one or two wrinkles to work out, but those were simple things. But certainly connectivity was my biggest fear going in.”

Looking back at your decision to go with RevoText, have you learned anything since you’ve engaged with the system that would have made your decision to go with them more straight forward?

“We had a person at the state level who brought the idea (of RevoText) to us and she did a great job of explaining what the system would be and it’s been exactly what she described. So, we got what we expected. There were no real surprises for me. We had the opportunity to have a demonstration as we were considering our options. We learned everything we needed to know about the system at that point.  We included our judges and the RevoText folks and they demonstrated the real-time feed on a big screen. That was helpful and fun to watch.”

Talk about any adjustments to the management of the record-making function.

“It’s as simple as it can be. The parties are given the RevoText email address. They contact RevoText on their own and RevoText turns around an electronic file. From that perspective, it really hasn’t changed.”

Who was most skeptical? What’s been their reaction to RevoText?

“There wasn’t a lot skepticism among our clerks and judges because they were all part of the demonstration beforehand. Overall we’ve been very pleased with the product and the service.”